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Do you work with property management companies?Yes, we work closely with property management companies and understand the specific needs of managing multiple properties. We offer tailored services and clear communication to ensure all work is completed efficiently.
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How do you handle after-hours calls?After-hours calls, including weekends and holidays, are routed through our regular phone number. We’ll gather the necessary details and dispatch an emergency technician if required. Please note that after-hours services are subject to a Priority Care Fee.
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What should I do to prepare for a service visit?Please ensure the work area is accessible and clear of any obstacles. A person over 18 years old who can describe the issue must be present during the service visit. If you have pets, please inform us ahead of time so we can make necessary arrangements.
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Are your technicians background checked and drug tested?Yes, all of our technicians undergo thorough background checks and drug testing. We prioritize your safety and peace of mind.
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Can I request a specific technician for my service?Yes, you can request a specific technician when scheduling your appointment. We’ll do our best to accommodate your preference.
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What should I do if I have issues after a service visit?If you experience issues after our visit, contact us right away. We stand by our work and will address any concerns promptly to ensure your satisfaction.
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How do I leave a review for your services?We value your feedback! You can leave a review on Google by scanning the QR code provided by our technician or visiting our website. Your reviews help us continually improve our services.
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What is your warranty policy?We offer a satisfaction guarantee on all our services, along with manufacturer warranties on parts and equipment. Specific warranty details will be provided at the time of service, and we’re happy to answer any questions.
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How do I refer someone to your company and receive the referral incentive?Referring someone is easy! Share our contact details with your friends or family, and make sure they mention your name when they book a service. You’ll receive a $50 discount on your next service after their first appointment is completed.
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What is included in your post-service follow-up?After completing a job, we’ll place business info magnets and stickers where appropriate and ask for your feedback to ensure satisfaction. We also follow up via phone or email to ensure everything is functioning properly.
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What services do you offer?Boston Budget Plumbing, Heating & Cooling specializes in plumbing and HVAC services for residential properties. We provide repairs, maintenance, and installations to keep your home’s systems running smoothly.
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Do you provide 24/7 emergency services?Yes, we offer 24/7 emergency services, including during holidays. Please note that after-hours service calls, including weekends and holidays, are subject to a **Priority Care Fee
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How do I schedule an appointment?You can schedule an appointment by calling our office during business hours (8 AM to 5 PM) at our regular phone number. For after-hours emergencies, you can also call the same number, and we’ll assist you as soon as possible.
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What areas do you serve?We proudly serve the Greater Boston area and surrounding communities. If you’re unsure whether we cover your location, please give us a call.
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Are you licensed and insured?Yes, Boston Budget Plumbing, Heating & Cooling is fully licensed and insured. We ensure all work meets local codes and standards for your safety and peace of mind.
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What are your payment options?We accept credit cards, checks, and cash.
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What brands do you work with?We work with a variety of trusted brands, including Rheem, Carrier, Kohler, and Delta, ensuring high-quality and reliable results.
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Do you offer free estimates?Yes, we provide free estimates for many services. Contact us during business hours to schedule an estimate, and one of our experienced technicians will evaluate your needs.
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How do I know if I need a plumbing repair or replacement?Our technicians will assess your plumbing system and recommend either repair or replacement based on factors like age, damage extent, and cost-effectiveness. We aim to help you make an informed decision.
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What should I do in case of a plumbing emergency?In a plumbing emergency, such as a burst pipe, shut off the main water supply and contact us immediately at our regular number. We’re available 24/7, including holidays, to assist you.
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How often should my HVAC system be serviced?We recommend servicing your HVAC system twice a year—before the heating season and before the cooling season. Regular maintenance ensures efficiency and can prevent unexpected breakdowns.
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*What are the signs that my water heater needs repair or replacement?Signs include inconsistent hot water, unusual noises, rusty water, or leaks. If you notice any of these, contact us for an inspection, and we’ll advise on whether a repair or replacement is necessary.
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How can I improve the efficiency of my HVAC system?Regular maintenance, such as changing filters and cleaning ducts, is key. We also offer energy-efficient upgrades, such as smart thermostats, to help you save on energy costs.
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Do you offer maintenanceYes, we offer customizable maintenance plans that include regular inspections and tune-ups for plumbing, heating, and cooling systems. These plans help maintain optimal performance and extend the lifespan of your systems.
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